When you provide or we collect information by which you can be identified, then it will only be used in accordance with this policy and all applicable laws concerning data protection of personal information.
This policy explains:
- What information we may collect about you
- How this information is stored
- How we may use this information
- Whether we disclose this information to anyone else
- Your choices regarding the information you provide to us
By using our website or providing us with any personal data, we will collect, use and disclose the information you provide in the ways set out in this policy.
Within the context of this policy ‘we’, ‘us’ and ‘our’ refers to The Bolton Macmillan Cancer Information & Support Service which is a service designed and delivered by four partner organisations:
- Bolton Hospice (registered charity number 518704).
- Macmillan Cancer Support (registered charity number 261017).
- Bolton People Affected by Cancer.
- NHS Bolton Clinical Commissioning Group.
What information we may collect about you
Often you can access our service without us collecting any of your personal information at all. If we are referring you to another service (which we will only do with your permission), or offering you a high level of support, we may collect the following information about you. This is to enable us to make the referral and/or to provide the information, support and advice you have asked us for:
- Telephone number.
- Email address.
- Date of birth.
- Details of your diagnosis.
- Name of your GP, Consultant and Cancer nurse.
- National Insurance number and bank details (only in cases where we are claiming a benefit on your behalf).
- Your feedback or information about your experience of our services.
We might collect this information from you in person, over the phone, by post, email or through our website or social media pages. Information about you may be received in the form of a referral from another healthcare professional involved in your care.
How this information is stored
Your data is held within a secure database and in secure electronic files. Where information has been provided on paper it is transferred to the electronic database as soon as possible and then destroyed.
In order to prevent unauthorised access or disclosure, we have effective physical, electronic and managerial procedures to safeguard and secure the information we hold about you.
How we may use this information
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
- Where we need to perform a contract we have entered into with you or to provide you with services you have asked us for.
- Where we need to comply with a legal obligation.
We use your information to provide you with the services you have asked us for, for example to provide advice and support or to claim a benefit on your behalf.
When you provide us with feedback or information about your experience of our services, we may use this to improve them.
We will send you news and updates about our service by email and/or post only when you have specifically opted in to receiving this. You can opt out of this at any time by contacting us on 01204 663 059 or email [email protected].
Whether we disclose this information to anyone else
We have never and will never sell your data or share it with another organisation for marketing purposes.
We sometimes share your information with trusted partner service providers who act on our behalf, such as our website provider. Our partner service providers are required to treat your data as carefully as we do and use it only in the course of the work they are doing for us. We will comply with the Data Protection Act 2018 and the General Data Protection Regulation when using your information in this way. We always use secure encryption when your data is transferred to them. A full list of our partner service providers who your information might be shared with can be found below. We will not share your data with third parties (other than as described above or as required by law) unless you agree.
Organisation / Category
Reason we may share your data
IT service provider
So that they can provide us with IT support where necessary. Their access to any personal information will be restricted and on a need to know basis.
So that they can provide us with website support where necessary. Their access to any personal information will be restricted and on a need to know basis.
Database software provider
So that they can provide us with our database software. Their access to any personal information will be restricted and on a need to know basis.
So that when we need to retain paper copies of your personal data (e.g. for regulatory purposes), we can ensure they are securely stored.
Confidential waste disposal company
To ensure paper copies of your personal data are securely destroyed when we no longer need to keep them.
We may share information about you with other healthcare professionals involved with your care. It may also be used for statistical purposes. In these instances we take strict measures to ensure that individuals cannot be identified, we use anonymous information, wherever possible, but on occasions we may use personally identifiable information for essential purposes such as research and auditing. We will only share information if you have asked us to do so, we have asked and you have given us specific permission to do so, we are required to do so by law, or if we have special permission for health or research purposes.
Your choices regarding the information you provide to us
You can choose not to provide us with any of the information we have asked you for, however this may mean we are not able to refer you to appropriate services or provide the support you have asked us for.
You may request details of personal information which we hold about you under the Data Protection Act 2018 and the General Data Protection Regulation. If you would like a copy of the information held on you please write to us at Macmillan Cancer Information & Support Service, Giles House at Bolton Hospice, Chorley New Road, Bolton BL1 4QT or email [email protected].
If you believe that any of the personal information we hold about you is incorrect, you have the right to ask us to rectify that information at any time.
You may also have the right, in certain circumstances, to request that we delete your personal information, to block any further processing of your personal information or to object to the processing of your personal information. There are some specific circumstances where these rights do not apply and we can refuse to deal with your request.
If we are processing your personal information based upon your consent, you have the right to withdraw your consent at any time.
If you believe that any information we are holding on you is incorrect or incomplete, or you want us to remove information held about you on our database, please write to or email us at the above addresses. We will act promptly on your request.
We take any complaints we receive about the collection and use of personal information very seriously. We would encourage you to bring it to our attention if you think that our collection or use of information is unfair, misleading or inappropriate. You can make a complaint at any time by contacting us (see Queries section below).
If you think our collection or use of personal information is unfair, misleading or inappropriate or if you have concerns about the security of your personal information, you also have the right to make a complaint to the Information Commissioner’s Office. You can contact the Information Commissioner’s Office at the following address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
If you have any queries about this policy please call 01204 663 059 or email [email protected].